Shipping policy

Shipping Policy — The Ladoo Katha
Last updated: [Insert Date]
This Shipping Policy applies to all orders placed on this website, operated by The Ladoo Katha Foods Pvt Ltd ("we," "us," "our"). It should be read together with our [Terms of Service] and [Refund and Cancellation Policy].
We ship our products across India through our logistics partner, Shiprocket, which works with multiple courier partners to ensure timely and reliable delivery.
1. Order Processing
Orders are typically processed and handed over to our courier partner within 1–2 business days of confirmation, subject to product availability and order volume (processing times may be longer during festive seasons such as Diwali, Rakhi, or Ganesh Chaturthi, given high order volumes for our sweets and snacks).
We currently offer Partial Cash on Delivery (Partial COD) only — a small partial amount is collected online at checkout (verified through our checkout partner GoKwik), with the remaining balance payable in cash/UPI to the courier upon delivery. Partial COD is available only on select pin codes, based on serviceability and risk parameters; this will be indicated to you at checkout. Where Partial COD is not available for your pin code, full prepayment will be required to place the order. Orders confirmed via Partial COD are processed the same way as fully prepaid orders once confirmed.
You will receive an order confirmation email/SMS once your order is placed, and a shipping confirmation with tracking details once it is dispatched.
2. Delivery Timelines
Estimated delivery timelines depend on your delivery location and courier serviceability, and are generally as follows:
Region
Estimated Delivery Time
Noida / Delhi NCR
[Insert estimate, e.g., 1–2 business days]
Rest of North India
[Insert estimate, e.g., 2–4 business days]
Rest of India
[Insert estimate, e.g., 3–6 business days]
Remote/hard-to-serve locations
May take longer; serviceability confirmed at checkout
These timelines are estimates only and not guaranteed, as actual delivery depends on courier operations, weather, regional restrictions, and other factors outside our control. We will make reasonable efforts to keep you informed of any significant delay.
3. Shipping Charges
Shipping charges (if any) are calculated at checkout based on your delivery location, order weight/value, and any ongoing promotions (e.g., free shipping above a certain order value). The final shipping charge, if applicable, is displayed separately from the product price before you complete payment.
4. Serviceability
We currently ship to most pin codes serviceable by our courier partner, Shiprocket. If your pin code is not serviceable, this will be indicated at checkout, and you may be unable to complete your order for delivery to that address. In such cases, please contact us at care@theladookatha.com and we will try to assist where possible.
5. Packaging
Given the perishable and delicate nature of our sweets, snacks, and festive items, we use packaging designed to preserve freshness and minimize damage in transit (including sealed, food-grade, and where needed, insulated packaging). While we take reasonable precautions, please refer to our Refund and Cancellation Policy for steps to take if your order arrives damaged or spoiled.
6. Order Tracking
Once your order is dispatched, you will receive a tracking link via email/SMS/WhatsApp (through Shiprocket) that allows you to track your shipment in real time until it is delivered.
7. Failed Delivery Attempts
Our courier partner (Shiprocket) will make 2 delivery attempts. If delivery cannot be completed after 2 attempts due to an incorrect address, unavailability, or refusal at the doorstep, the shipment will be returned to us. Please refer to Section 4 (Non-Deliverable / Refused / Unclaimed Orders) of our Refund and Cancellation Policy for what happens next.
Please ensure your shipping address, pin code, and contact number are accurate and complete at checkout, as we are not responsible for delays or non-delivery caused by incorrect address information provided by you.
8. Change of Address
If you need to change your delivery address after placing an order, please contact us at care@theladookatha.com as soon as possible. We will try to accommodate the change if the order has not yet been dispatched; once dispatched, an address change may not be possible.
9. International Shipping
[Insert: "We currently do not ship outside India." OR details of international shipping, if applicable, including countries served, customs/duties responsibility, and estimated timelines.]
10. Contact Us
For any questions about shipping or delivery, please reach out to:
The Ladoo Katha Foods Pvt Ltd
A-116, Plot No-35, Urbtech, Trade Centre, Sector 132, Maharishi Nagar, Gautam Buddha Nagar, Noida, Uttar Pradesh, India – 201304
Email: care@theladookatha.com