Privacy policy

Last updated: September 9, 2026

At The Ladoo Katha, we value the trust you place in us and recognize the importance of protecting your personal information. This Privacy Policy describes how The Ladoo Katha collects, uses, shares and otherwise processes your personal information through our website, www.theladookatha.com (the “Website”).
By visiting or using our Website, providing your information, or purchasing our products, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website.
1. Collection of Your Information
When you use our Website or place an order with us, we may collect information that you provide to us, including your:
Name
Email address
Mobile or telephone number
Billing address
Shipping or delivery address
Order and transaction details
Information you provide when contacting us or seeking customer support
We may also automatically collect certain information when you visit or use our Website, such as your IP address, browser type, device information, pages visited, referring website and general information about how you interact with our Website.
We use this information to operate, maintain and improve our Website and to better understand our customers' preferences and interactions with our products and services.
You may browse portions of our Website without directly providing personal information. However, certain features, including placing an order, require information necessary to process and fulfil your purchase.
2. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders.
Process payments and provide order-related services.
Arrange shipping and delivery.
Communicate with you regarding your orders, deliveries, returns or enquiries.
Respond to customer-support requests and feedback.
Improve our products, Website and customer experience.
Understand customer preferences and Website usage.
Maintain the security of our Website and prevent fraud, misuse or unauthorized activity.
Send promotional or marketing communications where permitted by applicable law and, where required, with your consent.
Comply with applicable legal, regulatory, tax and accounting requirements.
Protect our rights, property and customers.
We may use information in aggregated or anonymized form for analytical and business purposes where it no longer identifies you personally.
3. Cookies and Similar Technologies
We use cookies and similar technologies on our Website to help provide essential Website functionality, remember preferences, understand how visitors use our Website and improve our services.
Certain cookies may also be used for analytics or marketing purposes, depending on the services and applications enabled on our Website.
You may be able to manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our Website.
4. Sharing of Personal Information
We do not sell your personal information.
We may share relevant personal information with trusted third parties where reasonably necessary to provide our products and services, including:
Shopify, which hosts and powers our online store.
Payment service providers for processing transactions.
Shipping, logistics and delivery partners.
Technology, hosting and analytics service providers.
Customer-support and communication service providers.
Marketing service providers, where applicable and permitted by law.
Such parties receive only the information reasonably necessary to perform their respective services.
We may also disclose personal information where required by applicable law, regulation, court order or lawful government request, or where reasonably necessary to prevent fraud, unlawful activity or security threats or to protect our rights, customers or the public.
In the event of a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
5. Shopify and Payment Processing
Our Website is hosted and powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.
Information that you submit through our Website may be processed by Shopify and other service providers in order to provide services such as order processing, payment processing, security, analytics and other functions necessary to operate the store.
We do not store your complete credit or debit card details. Payment information is processed by the payment service providers made available through our Website.
You may review Shopify's privacy practices through its Privacy Policy.
6. Marketing and Communications
Where permitted by applicable law, we may use your contact information to send you information about our products, new launches, offers and other updates.
You may opt out of promotional communications at any time by using the unsubscribe option included in our emails or by contacting us.
Even if you opt out of promotional communications, we may continue to send essential communications relating to your orders, transactions or customer-service requests.
7. Security Precautions
We maintain reasonable physical, electronic and organisational safeguards designed to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. You should therefore exercise appropriate care when sharing information online.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining transaction and business records, complying with legal and regulatory requirements, resolving disputes and protecting our legitimate business interests.
Where information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a concern or complaint regarding the handling of your personal information.
You may exercise these rights by contacting us using the details provided below.
We may need to verify your identity before processing certain requests.
10. Children's Information
Our Website is intended for general consumers and is not specifically directed towards children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us and we will take reasonable steps to address the matter in accordance with applicable law.
11. Links to Other Websites
Our Website may contain links to third-party websites, social media platforms or other online services.
We are not responsible for the privacy practices, security or content of such third-party websites. We encourage you to review their respective privacy policies before providing personal information to them.
12. International Processing
Because we use Shopify and other technology and service providers, your personal information may be processed or stored outside India.
Where applicable, such processing and transfers will be carried out in accordance with applicable data protection and privacy laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology or applicable legal requirements.
Any changes will be posted on this page together with an updated “Last updated” date.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding the handling of your personal information, please contact us:
The Ladoo Katha Foods Pvt Ltd 
Registered Address:
A-116, Plot No-35, Urbtech, Trade Centre,
Sector 132, Maharishi Nagar,
Gautam Buddha Nagar, Noida,
Uttar Pradesh, India – 201304
Email: care@theladookatha.com
Website: www.theladookatha.com
We will make reasonable efforts to address your request or concern in accordance with applicable law.
The Ladoo Katha
Sweetness that nourishes relationships